Shipping guide

🚚 Delivery times and shipping methods

All orders are processed within 24 to 48 working hours (excluding weekends and public holidays), after validation of payment.

• Metropolitan France: 3 to 6 working days
• European Union (EU): 4 to 8 working days
• International (non-EU): 5 to 15 working days

💰 Delivery costs

- Free standard delivery in mainland France.
- Express delivery option (24h) at €4.90 in mainland France.
- For other destinations, costs depend on weight, country and carrier.
➤ Simulate costs by adding products to your basket.

🚛 Carriers

• La Poste / Colissimo
• Chronopost
• DPD
• DHL (mainly international)

🔍 Parcel tracking

An e-mail with your tracking number and carrier will be sent to you as soon as your order is dispatched.

If the link doesn't work, go directly to the follow-up :

• Colissimo
• Chronopost
• DPD
• DHL

⏳ Delivery delays

Delays may occur (peak periods, IT problems, etc.).

- If the last update is less than 24 hours old, please wait.
- If it is more than 48 hours old, please contact the carrier:

• Colissimo: 3631
• Chronopost: 09 69 39 13 91
• DPD: 09 70 80 85 66
• DHL contact

If you don't receive a satisfactory answer, please contact us via this form.

🏠 Delivery address

Please check that your address is complete and correct. In the event of an error, Blackview.co.uk cannot be held responsible for the loss or return of the parcel.

❌ Order cancellation after shipment

Two options:

1. Refuse the parcel on delivery → automatic return → refund on receipt.
2. Accept delivery, then exercise your right of withdrawal within 14 days.

Conditions:

• Product in its original packaging, complete and unused
• Return postage at your expense (except in the event of an error on our part)
• Refunds within 7 to 14 days of return

📦 Delivery impossible / return to sender

In the event of delivery failure (incorrect address, repeated absences, etc.) :

• The package is returned to our warehouse
• You can request a return shipment (at your expense) or a refund (excluding shipping costs).

📭 Damaged or incomplete parcel

On receipt :

• Inspect in front of the deliveryman or relay point
• Express clear reservations (e.g. "wet parcel")
• Taking photos (before and after opening)
• Refuse the parcel if the condition is unacceptable
• Contact our support team within 48 hours: here

Please note: Vague reservations ("subject to unpacking") are legally invalid.

In the event of an empty parcel or missing item, an investigation will be opened within 7 to 15 days. Proof of delivery will be requested.

📬 Parcel "delivered" but not received

If your package is marked as delivered, but not received :

• Check mailboxes, neighbors, parcel delivery areas
• See follow-up link for signature/photo
• If not found, contact our support via this form

A certificate of non-receipt will be required. Any false declaration constitutes an offence (article 313-1 of the Penal Code - fraud).

An investigation is opened (10-15 working days). If valid proof of delivery, no refund possible. If not, a replacement or refund may be considered.