Privacy policy

This Privacy Policy describes how NEOW collects, uses, stores and protects the personal data of users of the site www.neow-kids.comand users of Neow Kids and Neow Safe smartphones.

NEOW attaches the utmost importance to protection of children's data and complies with the General Data Protection Regulation (GDPR).

1. Data controller

Responsible:
ONECLICMOBILE, a French company whose registered office is located at 27 boulevard d'Arras, 13004 MARSEILLE, registered with the French Trade Register under number 531 791 150.

2. Collected data

NEOW may collect the following data, as appropriate:

a. On the www.neow-kids.com :

• Last name and first name of parent/guardian
  
  

• Email address
  
  

• Connection data (cookies, IP address, pages visited)
  
  

• Contact form or newsletter subscription
  
  

b. Using NEOW smartphones (subject to installation) :

• Child's first name (optional or pseudonym)
  
  

• Phone configuration data (settings, installed applications)
  
  

• Usage logs for anonymous statistical purposes
  
  

• Geolocation data (only if activated and authorized by the parent)
  
  

No sensitive personal data is collected without explicit consent.

3. Use of data

The personal data collected may be used for :

• Provide access to site and smartphone services
  
  

• Ensure proper operation and safety of equipment
  
  

• Responding to user requests
  
  

• Send product information (if the user has subscribed to the newsletter)
  

• Produce anonymous statistics
  
  

4. Parental consent and minor children

NEOW smartphones are intended for minors (8-16 years), children's personal data can only be processed with the explicit consent of their legal representative (parent or guardian).

The parent is responsible for initial account creation, device activation and privacy settings.

No data from a child will be collected, used or stored without parental consent that complies with the RGPD.

5. Data retention period

Personal data is kept for :

• The time strictly necessary for the purpose of processing
  
  

• And/or the legal retention period (e.g. billing data = 10 years)
  

Data can be deleted at any time at the request of the parent or adult user.

6. Recipients of data

Data is intended solely for NEOW and its secure technical service providers (hosting, emailing, support).
They never sold or shared for commercial purposes..

7. Data security

NEOW implements all appropriate technical and organizational measures to ensure the security and confidentiality of data:

• Accommodation in Europe
  

• Secure access
  

• Encryption of sensitive data
  

• Internal access control
  
  

8. Your rights (parents and users)

In accordance with the RGPD, you have the following rights:

• Right of access
  

• Right of rectification
  

• Right to erasure (right to be forgotten)
  

• Right to restrict processing
  

• Right to object
  

• Right to portability
  
  

To exercise these rights, please contact us at: contact@neow-kids.com

You can also lodge a complaint with the CNIL (www.cnil.fr).

9. Cookies

The site may use cookies to improve the user experience. You can manage your cookie preferences at any time from the information banner on your first visit.

Types of cookies used :

• Operating cookies (essential)
  

• Anonymous statistical cookies (Google Analytics or equivalent)
  

No third-party advertising cookies are used.

10. Policy modification

NEOW reserves the right to modify this Privacy Policy at any time.
Users will be informed of any substantial changes by notification on the site or by email.

11. Contact

If you have any questions about the management of your data:
📧 contact@neow-kids.com
📮 Or by post to the following address: 150 avenue des Chartreux 13004 Marseille - France